ESO Customer Complaints Procedure

The ESO seeks to provide statistical data and economic research services within the framework of the Statistics Act (2016 Revision) and in a manner that reflects its core business values of confidentiality, integrity, community ownership, transparency and accountability. ESO encourages feedback from any customer on the quality of its services, including conducting surveys or censuses.

As a matter of policy and best practice, the staff members of ESO strive to directly address any concern received from a customer at their level. However, there may be cases where these concerns may not be resolved to the customer's satisfaction. The customer can use this Customer Service and Feedback Procedure in such cases.

02/06/2024

ESO Complaints Form 1

07/11/2008

ESO Complaints Procedure

07/11/2008

ESO Complaints Form 2 ESO Use Only

07/11/2008

ESO Complaints Form 3 Notification to complainant